Privacy policy

1. Who is responsible for processing

ServiceEVBOOST(hereinafter “the Service”, “we”, “us”) processes the personal data of users of the website, the mobile app, the charging station map, the route planner, the account features, charging roaming, support and other EVBOOST services.

For privacy and personal data matters, contact us by email:info@evboost.com.ua.

2. What data we may collect

Depending on how you use the Service, EVBOOST may process the following categories of data:

• Account data:name, email, phone number, profile photo, and the sign-in method via Google or Apple ID.
• Service usage data:favourite locations, saved routes, filter settings, preferences, location views, ratings, comments and support requests.
• Location data:your current position or the coordinates you provide to search for charging stations, build a route and show the nearest locations; these coordinates are also stored in a visit log — see section 7.
• Charging session and payment data:transaction identifier, date, amount, payment status, refunds, balance data or top-up history, where those features are available in the account.
• Technical data:IP address, device type, operating system, app version, device identifiers, push tokens, cookies, log files, error and performance data.
• Marketing and analytics data:interaction events on the site or in the app, navigation, clicks, traffic sources and advertising identifiers, where permitted by your settings and the law.

3. What we use the data for

4. Legal bases for processing

We process personal data only where there is a legal basis, in particular:

• your consent, for example for location access, push notifications or marketing communications;
• the need to provide the Service and perform the agreement with the user;
• EVBOOST’s legitimate interest, for example in security, analytics, fraud prevention and product improvement;
• compliance with legal obligations, in particular payment accounting, tax and financial requirements.

5. Who we may share data with

EVBOOST does not sell users’ personal data. Data may be shared only where this is necessary to run the Service, to comply with the law, or with the user’s consent.

We may engage the following categories of providers:

• cloud services, hosting, databases and infrastructure providers;
• authentication services, in particular Google and Apple, where you sign in with such an account;
• payment providers and banks for processing payments, refunds and accounting;
• map, navigation, geocoding and routing providers;
• analytics, advertising and measurement services, in particular Google Analytics or Meta Pixel, where they are used on the site or in the app;
• email, push notification, CRM and customer support services;
• public authorities, courts and other authorised persons — only in the cases provided by law.

6. International data transfers

Some EVBOOST providers may host or process data outside Ukraine. In such cases we apply the available organisational, technical and contractual safeguards in line with legal requirements.

7. Location data

Location data is used to show the nearest charging stations, build routes, calculate distances and improve the relevance of results. You can turn off location access in your browser or device settings. Without location access, some features may work in a limited way.

The website never asks for location access on its own. It sends only the coordinates you provide by an explicit action: tapping “My location”, choosing a route point or requesting nearby stations. If you have already granted access to this website, we may read the position your browser has cached once per visit without a separate request. In the mobile app, coordinates are sent along with requests to the service while location access stays enabled in your device settings.

Coordinates your device provides with your permission are stored in a visit log: rounded to roughly 11 metres, with a timestamp, your account identifier if you are signed in, and a technical visitor identifier if you are not. One point per person is recorded at most once every five minutes. We use these records only in aggregated, anonymised form: to see which regions lack charging stations and to plan the service. They are not shared with third parties.

8. Cookies, analytics and advertising technology

EVBOOST may use cookies and similar technologies to run the site, remember settings, for analytics, product improvement and advertising measurement.

• Essential cookies— required for the basic operation and security of the site.
• Analytics cookies— help us understand how users interact with the site.
• Marketing cookies— may be used for advertising, retargeting and campaign measurement.

You can limit or delete cookies in your browser settings. Some site features may then stop working correctly.

9. Push notifications and email

EVBOOST may send service messages relating to your account, security, payments, charging sessions or important changes to the Service. Marketing messages are sent only in line with your settings and the law. You can unsubscribe from marketing emails through the link in the email or by contacting support.

10. Data retention

We keep personal data only for as long as necessary for the purposes described in this Policy, or for the period required by law.

• account data — until the account is deleted or for as long as it is active;
• saved routes, favourite locations and settings — until deleted by the user or with the account;
• technical security logs — usually up to 12 months, unless a longer period is needed to investigate an incident;
• payment, accounting and transaction records — for as long as required by accounting, tax, financial or legal requirements;
• location records — for as long as they are needed for coverage analytics; after an account is deleted such a record remains anonymised, with no link to your account;
• data related to disputes, claims or requests from authorities — until the relevant process is completed.

11. Data protection

EVBOOST applies technical and organisational security measures, including access control, limits on the rights of employees and contractors, encrypted connections, backups, error monitoring and measures to prevent unauthorised access.

12. User rights

The user has the right to:

• obtain information about the processing of your personal data;
• obtain a copy of the personal data EVBOOST processes;
• correct inaccurate or incomplete data;
• withdraw consent where processing is based on consent;
• restrict or object to processing in the cases provided by law;
• delete the account and personal data where there is no legal ground to keep them;
• lodge a complaint with the competent data protection authority.

To exercise your rights, write toinfo@evboost.com.ua. We may ask you to confirm your identity to protect the account from unauthorised requests.

13. Deleting your account and personal data

You can delete your EVBOOST account and the personal data linked to it at any time. Deleting an account is irreversible: once the process completes you lose access to the account, saved routes, favourite locations, settings and the history linked to the account.

Option 1. In the mobile app

• Open the EVBOOST app.
• Go to the “Account” tab.
• Tap “Delete account”.
• Confirm the action in the dialog.

Once confirmed, the account is deleted automatically and you are signed out of the app.

Option 2. By email request

If you cannot access the app, send a request toinfo@evboost.com.uawith the subject “Account deletion”. In the email please state:

• the email or phone number the account is registered to;
• your full name, if given in the profile;
• confirmation that you understand account deletion is irreversible.

What is deleted

• profile data: name, email, phone number, photo;
• account data, saved routes, favourite locations, preferences and filter settings;
• device identifiers, push tokens and their links to the account;
• activity history directly linked to the account, unless the law requires us to keep it.

What may be kept after deletion

After an account is deleted, EVBOOST may keep certain data in a limited or anonymised form where this is needed to meet legal obligations, for financial accounting, security, fraud prevention, dispute resolution or responding to lawful requests.

• transaction and financial records: date, amount, status, payment identifier;
• technical logs not linked to an active account;
• records related to open disputes, claims, refunds or requests from public authorities.

Such data is not used for marketing after the account is deleted.

14. Children’s data

EVBOOST is not intended for children under 13. If we learn that we are processing a child’s personal data without the proper consent of a legal guardian, we will take steps to delete that data.

15. Automated decisions

EVBOOST does not make decisions producing legal or similarly significant effects for the user solely on the basis of automated processing of personal data.

16. Changes to this Policy

We may update this Policy from time to time. The current version is published on this page. If the changes are material, we may additionally notify users via the site, the app or email.